Improve your customer onboarding.
Easily create engaging, digitized onboarding and training customer programs with AI avatars and voiceovers in 140+ languages.
Trusted by over 50,000 companies
How Synthesia helps Customer Success teams
Better customer engagement
Customer Success teams can quickly produce high-quality, asynchronous onboarding videos at scale, driving greater customer engagement.
Seamless video localization
Advanced localization features enable CS teams to create training videos in any language, ensuring a global reach without compromising quality.
Updated training materials
Forget about inconsistent and outdated customer training materials due to Synthesia’s easy-to-update content.
Improved CS efficiency
Create personalized customer videos at scale – ensuring a high-touch, white-glove experience without added resources.
How Customer Success teams use Synthesia
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You don't have to choose between cost, time, and quality
DuPont's Operational Excellence team reduced video production costs by $10,000 per training video compared to 3rd party providers.
How Synthesia works for Customer Success teams
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Main features for Customer Success teams
Smart Updates & Versioning
Update your videos and create new versions in minutes to keep your content up to date.
Translation and Localization
Localize your videos into any language and accent with 1-click translations.
Templates
Speed up video production with 100s of templates designed for Customer Success use cases.
AI Avatars
Select from over 230+ diverse and expressive AI avatars to make your videos more engaging.
Personal avatars
Create a digital twin of your CSM team for more personalized customer onboarding and communication videos.
Avatar Builder
Change the color of the avatar’s outfit and add a logo to reflect your brand identity.
AI Video Assistant
Transform ideas, decks, PDFs, and websites into videos using AI and pre-designed templates.
AI Screen Recorder
Meet the world's first AI screen recorder that perfectly transcribes your voiceover and makes your how-to videos easy to follow.
Brand kit
Add your corporate colors, logos, and favorite avatars once to turn tons of documents or links into branded, well-designed videos.
Customer Success teams from leading companies choose Synthesia
"We have built a training academy for our SaaS product with Synthesia. It currently consists of 39 videos over nine courses. Synthesia has enabled us to iterate extremely quickly on our customer onboarding videos. We even managed to produce 20 professional-looking training videos in just three weeks."
"Through Synthesia, we were able to make tutorials and videos to explain the functions of the software in half the time and with an exceptional budget! We will be ordering a custom avatar shortly. Thank you, Synthesia!"
"At Cord, we're using Synthesia to create product demo videos that add the more interactive AI avatar element, which has shown to significantly improve our engagement metrics. We're particularly impressed by the ease of use of their platform and the wealth of different AI actors we can use to diversify our videos."
Leader in the AI Video Generator category
Synthesia is the leader in AI Video Generator on G2, the world’s largest and most trusted software marketplace.
Synthesia Enterprise
Need to create a lot of videos and collaborate with your entire team?
Unlimited videos
No need to worry about usage restrictions and quotas – create as many videos as your organisation needs.
Personalized onboarding
A dedicated Customer Success Manager will guide you through a personalized onboarding process.
SOC 2 & GDPR compliant
Security is core to everything we do, from how we develop the product to how we treat customer data.
Ethical use of AI
AI safety is a big part of our mission. We aim to amplify people’s capabilities, never to replace them.
