Reduce and deflect customer support tickets with AI videos.
Automatically convert knowledge base articles, troubleshooting guides, and FAQs into engaging AI videos. Help your customers help themselves.
Trusted by over 50,000 companies
How Synthesia helps Customer Support teams
Reduced Support Tickets
Make it easy for customers to watch and solve issues—before raising a ticket.
Faster Resolution Time
Speed up average resolution time by embedding videos in chatbots and email flows.
Customer Satisfaction
Deliver high-quality videos at every customer touchpoint to boost satisfaction and loyalty.
Global Scale
Synthesia created videos can be translated into any language at scale and in minutes.
How Customer Support teams use Synthesia
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Leader in the AI Video Generator category
Synthesia is the leader in AI Video Generator on G2, the world’s largest and most trusted software marketplace.
How Synthesia works for Customer Support teams
Main features for Customer Support teams
AI Video Assistant
Quickly create videos from your knowledge base article by simply pasting a URL or using our API.
Easy Updates & Versioning
Update your videos and create new versions in minutes to keep your content up to date.
Brand Kit
Add your corporate colors, logos, and favorite avatars once to turn tons of documents or links into branded, well-designed videos.
Translation and Localization
Localize your customer support videos into any language and accent with 1-click translations.
Templates
Speed up video production with 100s of templates created for Customer Support use cases or make your own.
Multilingual Video Player
Simply share your video, and our player will automatically play in your viewer's language.
Analytics
Track views and watch time to understand what your audience finds captivating.
Avatar Builder
Change the color of the avatar’s outfit and add a logo to reflect your brand identity.
Synthesia for CS teams in action
Synthesia Enterprise
Need to create a lot of videos and collaborate with your entire team?
Unlimited videos
No need to worry about usage restrictions and quotas – create as many videos as your organisation needs.
Personalized onboarding
A dedicated Customer Success Manager will guide you through a personalized onboarding process.
SOC 2 & GDPR compliant
Security is core to everything we do, from how we develop the product to how we treat customer data.
Ethical use of AI
AI safety is a big part of our mission. We aim to amplify people’s capabilities, never to replace them.
